ThinkSystem problem determination 🆕
Course code: ES41759C
Machine type(s): N/A
Course duration: 150 minutes
Course overview
Course ES41759C provides problem determination methods for service personnel who are required to service and maintain Lenovo ThinkSystem servers.
The intent of this course is to teach service personnel how to use the light path LEDs to troubleshoot issues with ThinkSystem servers, collect service data, and troubleshoot issues with each component based on the symptoms.
This course update includes information about the new troubleshooting features on the ThinkSystem management tools, log parsing instructions, and field troubleshooting case studies.
Course objectives
- Describe how to perform physical observation actions for problem determination
- Describe how to collect event logs and service data
- Describe the log parsing procedure
- Describe how to troubleshoot issues with each component based on symptoms
- Describe the problem determination steps and explain how to troubleshoot issues with ThinkSystem servers
Topics
- Topic 1 – What’s new in 2022
- Topic 2 – Before you begin – customer calls
- Topic 3 – Physical observation – light path LEDs for diagnostics
- Topic 4 – Further analysis – collecting event logs and service data (FFDC)
- Topic 5 – Taking action – troubleshooting based on symptoms
- Topic 6 – Case studies
- Topic 7 – Additional resources
- Topic 8 – Summary